Frequently Asked Questions (FAQs)
Yes. Full payment is required before production begins. We do not start tailoring any garment without complete advance payment.
Alterations are available only under specific conditions. For full-price bespoke orders, adjustments are limited to:
Sleeve (arm) length
Jacket length
Trouser length
Requests must be submitted within 7 days of receiving your order.
No. Items purchased during sales or promotional offers are strictly non-alterable and non-refundable.
No. These measurements cannot be adjusted. Due to natural body changes that may occur within 4 to 6 weeks after delivery, we do not offer alterations for chest, shoulders, stomach, or thigh areas.
Once approved, alterations may take up to 2 weeks to complete. During peak seasons such as Christmas and summer holidays, processing times may be longer.
All measurements are confirmed by the customer on the day of the appointment and recorded on the order sheet. Customers are fully responsible for verifying their measurements before production begins.
Elite Bespoke Fashions staff, including sales and fashion advisors, are not liable for discrepancies once measurements are confirmed and approved by the customer.
No. As a custom clothing brand, we do not offer refunds under any circumstances.
Since each garment is custom-made, returns are not accepted. Only eligible alterations may be considered according to our alteration policy.
Once production has begun, no changes can be made to the design, fabric, measurements, or styling details. We strongly advise customers to carefully review and confirm all specifications during their appointment before approving the order.